Case Study · Quality Assurance

A Disciplined, Metrics-Driven Quality Program.

AIA helped an insurer strengthen quality discipline across core systems, improve release practices, and reduce production defects on a sustained basis.

Result: production defects down roughly one-third on a sustained basis, with peak-to-trough reductions approaching 70% — improvements that held over time.

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01 — Measured Results

Quality improvements that held over time.

The engagement shifted quality from after-the-fact defect handling to a disciplined operating model for design, testing, and release.

~33%

Sustained reduction in production defects

~70%

Peak-to-trough defect reduction

02 — The Challenge

Defects were creating operational friction.

The organization needed a stronger approach to quality across core systems. Production defects were slowing operations and highlighting the need for better metrics, testing discipline, and release accountability.

03 — What AIA Established

A program built to last

A metrics-driven quality program across core systems
Clear visibility into defect trends and quality performance
Stronger discipline around design, testing, and release practices
A practical framework that helped teams sustain improvement

04 — The Business Impact

Improvement that held

Production defects declined roughly one-third on a sustained basis
Peak-to-trough reductions approached 70 percent
Teams changed how they design, test, and release software

“AIA helped us establish a disciplined, metrics-driven quality program across our core systems. Following their engagement in the second half of 2024, production defects declined by roughly one-third on a sustained basis, with peak-to-trough reductions approaching 70 percent. The improvements held over time and changed how our teams design, test, and release software.”

Adam LaFlamme

Vice President & Chief Information Officer

Quality & Operating Discipline

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AIA helps insurers build metrics-driven quality programs that reduce defects and hold the gains over time.